Refund policy

  1. Right of withdrawal

Customers have the right to cancel this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (

Heimdall GmbH, Schlierseestr. 3, 95445 Bayreuth, Tel.: +49 921 990 99700 E-Mail: info@heimdall.vision) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached sample revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

  1. Consequences of withdrawal

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

You will bear the direct costs of returning the goods. You will only be liable for any loss of value of the Goods if such loss of value is due to handling of the Goods that is not necessary to examine the nature, properties and functioning of the Goods.

  1. Sample withdrawal form

(If you want to cancel the contract, please fill out this form and send it back)

To: 

  • Heimdall GmbH 
  • Schlierseestr. 3 
  • 95445 Bayreuth 

  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

  • Ordered on (*)/received on (*)

  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only in case of communication on paper)